Loyalty scheme terms and conditions

NESTLÉ COLLECT

Nestlé Malta Limited (C 33045), located in Pantar Road, Lija, Malta (hereinafter referred to as “Nestlé”; “we”; “us” or “our”) operates the Nestlé Collect Scheme (https://www.nestle-collect.com/) (the “Nestlé Collect Scheme”). These terms and conditions (the “Terms”) apply to and govern participation in the Nestle Collect Scheme by all registered members.

By registering with the Scheme, you agree to be legally bound by these Terms. You can access, save and print out these terms at any time on the Nestlé Collect website.

In these Terms, “you” and “your” refer to each Member of the Scheme.

REQUIREMENTS FOR PARTICIPATION

Membership and participation in our Nestlé Collect Scheme is personal to you as “Member”. Only registered Members shall be entitled to participate in and benefit from our Nestlé Collect Scheme. Nestlé reserves the right, at its sole discretion, to refuse any person’s membership to the Scheme, without any obligation to provide reasons.
If your membership application is approved, you will be granted a personal, non-transferable right to participate in the Nestlé Collect Scheme and to earn and redeem points in accordance with these Terms. As a Member, you may not assign, transfer, or otherwise share your membership, points, or Nestlé Collect Card with any third party. Friends, family members, and acquaintances may, however, apply independently to become registered Members of the Scheme.
Registration to our Nestlé Collect Scheme is free of charge and open to all residents in Malta and Gozo, aged 18 years or over. Employees of Nestlé or any other company in its group, and members of their immediate families or household, are ineligible to participate.
Members are not allowed to have more than one account registered with the Nestlé Collect Scheme. Any person found or suspected to have multiple accounts, those accounts will be terminated and the Member will be removed from the Nestlé Collect Scheme, at our sole discretion.

NESTLÉ COLLECT CARD
Upon being approved and registered as a Member, you will be entitled to a Nestlé Collect Card which you can use to participate in the Nestlé Collect Scheme. This card can be collected at the Nestlé Consumer Centre. Please refer for the Nestlé Collect website for its opening hours (which may change from time to time).
Upon successful registration, we will, on a discretionary basis, allocate a one-time top-up of fifty (50) points to your account. We however reserve the right to refrain from allocating such points or, if already allocated, deduct them from your account in the event that we discover that your account has been registered, or you have otherwise acted, in breach of these terms.
You are solely responsible for the custody and safekeeping of your Nestlé Collect Card. Your Nestlé Collect Card is given to you alone and may not be transferred to or shared with any other person. Any replacement card which you may request shall be subject to a penalty of fifty (50) points, which will be deducted automatically from the card, unless the replacement is needed because your card has become defective or non-functioning due to reasons which are not attributable to you.
If points are misappropriated from your account or otherwise cease to appear, and this is not due to any fault on your part, we will replace them in your account, subject to any investigation which we may first wish to carry out into the matter.

CHANGE OF DETAILS
If you need to change any of your Member account details, you may do so by logging into your profile on the Nestlé Collect website https://www.nestle-collect.com going into the “My Profile” section and editing any information there or otherwise in person at the Nestlé Consumer Centre (“NCC”) located at Pantar Road, Lija, Malta during opening hours. Kindly note that email addresses linked to your account can only be updated by sending an email to Nestlé at customercare@mt.nestle.com or by visiting the Nestlé Consumer Centre and asking a member of staff.
If a Member, for any reason, wishes to delete, suspend, or disable his/her account, that Member can do so by contacting Nestlé at: customercare@mt.nestle.com.
You must keep your username and password details secure and take all reasonable steps to prevent their unauthorised disclosure. Nestlé shall not be responsible for unauthorised access where this results from the Member’s failure to maintain appropriate security, unless caused by a system fault or security breach attributable to Nestlé

PRODUCTS FALLING UNDER THE SCHEME
Only those products and barcodes listed on the “Collectables” page of the Nestlé Collect website form part of the scheme and are eligible to be exchanged for Nestlé Collect points. These may be viewed here: https://www.nestle-collect.com/products-offers. Nestlé reserves the right to amend the list of eligible products and barcodes from time to time, including by adding, removing, or discontinuing products without prior notice. Please make sure to check this page regularly for any updates.
Our Nestlé Collect Scheme is based on a system of ranking, which is explained and set out in detail on the Nestlé Collect Website. Please refer to the following link https://www.nestle-collect.com/gifts, which we may update from time to time
Your account will continue to remain active so long as you use your Nestlé Collect Card at least once in any rolling 18-month period. Using your Nestlé Collect Card means visiting the Nestlé Consumer Centre with your collectables and / or to redeem your points - only these two transactions qualify in keeping your account active. Logging into your account online is not sufficient to keep the account open. If you fail to use your Nestlé Collect Card during the rolling 18-month period, your ranking will be forfeited or may be downgraded at our discretion.
Once a Member has reached a threshold of ten thousand (10,000) points, an obligation to redeem begins to apply. If ten thousand (10,000) points are collected by a Member, and they remain in the Member’s account for more than three (3) months (commencing from when the 10,000-points threshold is reached), a deduction of 20% of those points or a reset back to 10,000 points will automatically take place once that 3-month period has elapsed. This deduction will take place each time the 10,000 points threshold is reached by the Member and are not redeemed in the three (3) month period from when the 10,000 points are reached, in accordance with the above procedure and timeframe.

After the deduction takes place, the Member will then be eligible to resume earning points, at least until the 10,000 points threshold is reached again. Nestlé may also suspend or terminate a Member’s account, and participation in the Scheme, where it has reasonable grounds to believe that the Member has breached these Terms, engaged in fraudulent activity, or otherwise misused the Scheme. Termination of membership shall result in the immediate forfeiture of all accumulated points. Nestlé shall not be obliged to provide reasons for any such suspension or termination, but may do so at its discretion where appropriate.
It is at the discretion of the Member to monitor the amount of points collected in their account, either by logging into their account, or else by visiting the NCC.
If a consumer receives a handwritten receipt for collected items, this receipt must be returned to the NCC and recorded in the system within 3 months from the date of issue. Receipts submitted after this period cannot be accepted.
Consumers are responsible for checking their receipt immediately after the transaction has been completed. If there are any questions, discrepancies, or complaints related to the transaction, these must be raised at the NCC. Members are encouraged to raise any discrepancies immediately; however, this does not affect their right to submit a complaint within a reasonable time. Nestlé shall not be held responsible for any claims, as verification is limited to the system data recorded at the time of the transaction whether a collectable or redeemable.

CAT FEEDERS
Members who wish to participate in the collection scheme as ‘Cat Feeders’ are subject to eligibility criteria.
To be eligible as a ‘Cat Feeder’, the Member should be either:
1. A Voluntary Organisation (VO) which must be officially registered with OCVO (Office of the Commissioner for Voluntary Organisations);
2. An Animal Welfare NGO; or
3. Registered as a ‘Cat Feeder’ with your Local Council and in accordance with the Cat Feeders Regulations, Subsidiary Legislation 439.27 of the laws of Malta.
You will be required to submit your registration certificate or authorisation received from your Local Council for authentication purposes.
The NGO, VO or the Cat Feeder registered with their Local Council may nominate a maximum of 3 persons to represent them/their organisation to collect and redeem on their behalf.
The ID card of all representatives must be submitted together with the NGO/VO certificate or the Local Council authorisation acknowledgement to Nestlé Collect via email at customercare@mt.nestle.com
A Member eligible to be classified as a ‘Cat Feeder’ may benefit from redeeming their points for Nestlé cat food. Members wishing to redeem cat food, must be by order only in person at the Nestlé Consumer Centre. The collection date will be confirmed by a call from a Nestlé representative. Nestlé reserves the right to change the gifts available for redemption (otherwise provided here https://www.nestle-collect.com/gifts) as part of the Cat Food redemption offered to ‘Cat Feeders’.
Members classified a ‘Cat Feeders’ are also subject to the 10,000-point threshold valid for all Members. The same rules apply for validity of points and redemption deadline as well as deduction of points in accordance with Clause 16 of these terms.

LIMITATION OF LIABILITY
To the fullest extent permitted by law, Nestlé, its agents, and its group companies shall not be liable for any loss or damage arising out of or in connection with participation in the Nestlé Collect Scheme, except where such liability cannot be excluded and arises directly from the negligence of Nestlé, its agents, group companies, or their employees. Nothing in these Terms shall exclude or limit a Member’s statutory rights as a consumer.
While Nestlé makes every reasonable effort to ensure that all information is accurate and that the Scheme and related systems operate smoothly, we do not guarantee that they will be free from errors, interruptions, or defects. To the fullest extent permitted by law, Nestlé shall not be liable for any loss, damage, or inconvenience arising from any such error, interruption, or failure.

DATA PROTECTION
We will process your personal data in accordance with applicable data protection legislation and our Privacy Policy (as amended or updated from time to time).

GENERAL
If there is any reason to believe that there has been a breach of these terms or that there has been fraud or misappropriation by a Member, Nestlé may, at its sole discretion, reserve the right to exclude you from participating in the scheme.
Nestlé reserves the right to hold void, suspend, cancel, or amend the Nestlé Collect Scheme or its terms where it becomes necessary to do so.
Nestlé commits to treating its members politely, fairly and with a view to providing excellent customer service. Nestlé expects the same from its Members. Any aggressive or abusive behaviour from Members will not be tolerated and members pursuing this line of behaviour may be removed from the Scheme entirely.
Nestlé may amend these Terms from time to time for valid reasons. We will notify participants of any material changes in a clear and timely manner, for example by email, or by publishing a notice on our website or social media pages. Unless otherwise stated, any such changes shall take effect on the date specified in the relevant notice. The updated Terms shall not affect any rights or obligations accrued prior to the effective date of the change.

Members may terminate their participation if they do not agree.
If any provision, or part of any provision, of these Terms is found by any court, tribunal, or other competent authority to be invalid, illegal, or unenforceable, that provision or part of the provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed not to form part of these Terms. The validity and enforceability of the remaining provisions shall not be affected and shall remain in full force and effect to the fullest extent permitted by applicable law.
These Terms, including all documents incorporated by reference in them, shall be governed by and construed in accordance with the laws of Malta.
Disputes arising from these Terms, or any other aspect of your participation in the Nestle Collect Scheme, shall be resolved by the competent courts of Malta. You may also refer a dispute to the Malta Competition and Consumer Affairs Authority, using the below details:

Complaints and Conciliation Directorate
Malta Competition and Consumer Affairs Authority
Mizzi House, National Road, Blata l-Bajda
Telephone: +356 23952000
Website: https://mccaa.org.mt/Section/Content?contentId=1193
Address for the service of any notices shall be made at Nestlé Malta Ltd, Pantar Road Lija, LJA 2023, Malta.

CONSUMER SERVICES
Whilst our staff endeavour to help you with your queries in person at NCC, should you wish to put your query or complaint in writing or speak to a customer services agent, our team is available Mon-Fri from 8am until 5pm and can be contacted via freephone +356 8007 2209 or +356 8007 4114 or email customercare@mt.nestle.com
For more information as to how your data is handled, please refer to our Privacy Policy https://www.nestle-collect.com/privacy-policy