Terms & Conditions

Terms of Use

Nestlé S.A. (Nestlé) is committed to maintaining trust with users of our Website. The terms below govern your use of the Website.

1. ACCEPTABLE USE    

Please feel free to explore our Website and, where available, contribute material to it, such as questions, posts and multimedia content (e.g. pictures, videos).

However, use of the Website and materials posted to it should not be illegal or offensive in any way. You should be mindful not to: 

(a) breach another person’s right to privacy;
(b) infringe any intellectual property rights; 
(c) make statements that are defamatory (including towards Nestlé), relate to pornography, are of a racist or xenophobic nature, promote hatred or incite to violence or disorder; 
(d) upload files that contain viruses or may lead to security issues; or 
(e) otherwise jeopardize the integrity of the Website.

Please note that Nestlé may remove any content from the Website that it believes maybe illegal or offensive.

 
2. DATA PROTECTION

Our Privacy Notice applies to any personal data or material shared on this Website.

 
3. INTELLECTUAL PROPERTY
3.1. Content provided by Nestlé

All intellectual property rights, including copyright and trademarks, in materials published by or on behalf of Nestlé on the Website (e.g. text and images) are owned by Nestlé or its licensors.

You may reproduce extracts of the Website for your own private use (i.e. non-commercial use) provided that you keep intact and respect all intellectual property rights, including any copyright notice which may appear on such content (e.g. © 2015 Nestlé).

3.2. Content provided by You

You represent to Nestlé that you are either the author of the content that you contribute to this Website, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website.

You agree that such content will be treated as non-confidential and you grant Nestlé a royalty free, perpetual, worldwide licence to use (including to disclose, reproduce, transmit, publish, or broadcast) the content you provide for purposes relating to its business.

Please note that Nestlé is free to decide whether or not to use this content and that Nestlé may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with Nestlé and its licensors.

3.3. Rules governing consumer ratings and review service

In addition to these terms the following additional rules apply for ratings and review services. In order to submit any content to any rating and review service available on this Website (such as text, photo, video, likeness or other material or information), you must be 18 years of age or older, or have received the consent of the person/s exercising parental authority. If you have received prior payment or promise of payment in return for your proposed submission; or if you have received an incentive such as free product, discounts, gifts, sweepstakes entries you will disclose it in your submission. If you are a Nestlé employee or work for a company or agency hired by Nestlé, you have disclosed that relationship.

All content that you submit is accurate and is based upon your actual experience with the product being reviewed. It shall not include any information that references other websites, addresses, email addresses, contact information or phone numbers. You are responsible for the content of your submission, not Nestlé.

4. LIABILITY

While Nestlé uses all reasonable efforts to ensure the accuracy of materials on our Website and to avoid disruptions, we are not responsible for inaccurate information, disruptions, discontinuance or other events which may cause you damage, either direct (e.g. computer failure) or indirect (e.g. loss of profit). Any reliance upon materials on this Website shall be at your own risk.

This Website may contain links to websites outside of Nestlé. Nestlé has no control over such third party websites, does not necessarily endorse them and accepts no responsibility for them, including as to their content, accuracy or function. As a result, we invite you to carefully review the legal notices of such third party websites, including keeping yourself informed of any changes to them.

You may operate a third party website and wish to link to this Website. In this case, Nestlé does not object to such linking provided that you do not suggest in any way that you are affiliated with or endorsed by Nestlé. You must not use "framing" or similar practices, and must ensure that the link to the Website opens in a new window.

 

5. CONTACT US

This Website is operated by Nestlé S.A., Avenue Nestlé 55, Vevey 1800, Switzerland.

If you have any question or comment regarding the Website, please feel free to contact us.

 

6. CHANGES

Nestlé reserves the right to make changes to these terms of use. Please refer to this page from time to time to review these terms of use and any new information.

 

7. GOVERNING LAW AND JURISDICTION

You and Nestlé agree that any claim or dispute relating to the Website shall be governed by the law of Switzerland and brought before the courts of Canton Vaud.

Copyright © August 2015 Nestlé S.A.

 

NESTLÉ COLLECT

Nestlé Malta Limited (C 33045), located in Pantar Road, Lija, Malta (hereinafter referred to as “Nestlé”; “we”; “us” or “our”) is committed to maintaining trust with the Members of our Nestlé Collect Scheme, https://www.Nestlé-collect.com/. The terms below govern your participation in our Nestlé Collect initiative. You can access, save and print out these terms at any time on the Nestlé Collect website.

By attempting to create an account and register with our Nestlé Collect Scheme, you are agreeing to be bound by these terms in their entirety.

REQUIREMENTS FOR PARTICIPATION
 

  1. Membership and participation in our Nestlé Collect Scheme is personal to you as “Member”. Only registered Members shall be entitled to participate in and benefit from our Nestlé Collect Scheme. Your registration as a member is at our discretion and we reserve the right to refuse membership to any person for our own reasons and shall have no obligation to provide such reasons to you.
     
  2. If we approve your membership, you will be given a non-transferable right to participate in our Nestlé Collect Scheme and receive points subject to these terms. As a Member, you may not share or transfer your points or Nestlé Collect Card, although your friends, family and acquaintances can of course themselves apply to become registered Members in our Nestlé Collect Scheme.
     
  3. Registration to our Nestlé Collect Scheme is free of charge and open to all residents in Malta, aged 18 years or over. Employees of Nestlé or any other company in its group, and members of their immediate families or household, are ineligible to participate.
     
  4. Members are not allowed to have more than one account registered with the Nestlé Collect Scheme. Any person found or suspected to have multiple accounts will be disqualified and removed from the Nestlé Collect Scheme, at our sole discretion. If a Member, for any reason, wishes to delete, suspend, or disable his/her account, that Member can do so by contacting Nestlé at: customercare@mt.nestle.com

    CHANGE OF DETAILS
     
  5. If you need to change any of your Member account details, you may do so by logging into your profile on the Nestlé Collect website https://www.nestle-collect.com going into the “My Profile” section and editing any information there. Kindly note that email addresses linked to your account cannot be changed.
     
  6. You must keep your username and password details secure in order to prevent any unauthorised use of your Member account. Nestlé shall not be liable for any disclosures made by you of your account details or for any weak or insecure password which you may select.

    NESTLÉ COLLECT CARD
     
  7. Upon being approved and registered as a Member, you will be entitled to a Nestlé Collect Card which you can use to participate in the Nestlé Collect Scheme. This can be collected at the Nestlé Collect Centre at the Nestlé Consumer Centre, Pantar Road, Lija, Malta. Please refer for the Nestlé Collect website for its opening hours (which may change from time to time).
     
  8. Upon successful registration, we will, on a discretionary basis, allocate a one-time top-up of fifty (50) points to your account. We however reserve the right to refrain from allocating such points or, if already allocated, deduct them from your account in the event that we discover that your account has been registered, or you have otherwise acted, in breach of these terms.
     
  9. You are solely responsible for the custody and safekeeping of your Nestlé Collect Card. Your Nestlé Collect Card is given to you alone and may not be transferred to or shared with any other person. Any replacement card which you may request shall be subject to a penalty of fifty (50) points, which will be deducted automatically from the card, unless the replacement is needed because your card has become defective or non-functioning due to reasons which are not attributable to you.
     
  10. If points are misappropriated from your account or otherwise cease to appear, and this is not due to any fault on your part, we will replace them in your account, subject to any investigation which we may first wish to carry out into the matter.

    PRODUCTS FALLING UNDER THE SCHEME
     
  11. Only those products and barcodes listed on the “Collectables” page of the Nestlé Collect website form part of the scheme and are eligible to be exchanged for Nestlé Collect points. These may be viewed here: https://www.nestle-collect.com/products-offers. Please make sure to check this page regularly for any updates.
     
  12. Our Nestlé Collect Scheme is based on a system of ranking, which is explained and set out in detail on the Nestlé Collect Website. Please refer to the following link https://www.nestle-collect.com/gifts
     
  13. Your account will continue to remain active so long as you use your Nestlé Collect Card at least once in any rolling 18-month period. If you fail to use your Nestlé Collect Card during that period, your ranking will be forfeited and may be downgraded at our discretion. Please refer to the Nestlé Collect Website https://www.nestle-collect.com/gifts for a description of the possible rankings and what they entail. Logging into your account and checking its balance will not constitute or be treated as use of your Nestlé Collect Card.
     
  14. A Member only has up to a threshold of seven thousand (7000) points, until an obligation to redeem begins to apply. Once the Member exceeds the 7000-point threshold, he/she shall no longer be eligible to earn or receive more points and shall be obliged to redeem those already in his/her account. If over seven thousand (7000) points are collected by a Member, and they remain in the Member’s account for more than six (6) months (commencing from when the 7000-point threshold is reached), a deduction of 20% of those points or a deduction to 6,999 points (whichever is the lower of the two) will automatically take place once that 6-month period has elapsed. This deduction will take place each time the 7000-point threshold is reached by the Member, in accordance with the above procedure and timeframe. After the deduction takes place, the Member will then be eligible to resume earning points, at least until the 7000-point threshold is reached again. The same process as described above will then re-apply if and once the 7000-point threshold is once again reached.

    DROP OFF
     
  15. The Nestlé Collect Scheme allows you to exchange used packaging and other items (provided the products are eligible) for points. These must be deposited at the Nestlé Collect Centre, which itself is found at the Nestlé Consumer Centre, Pantar Road, Lija, Malta (and for this purpose, you can make use of the Drop Off counter). All items brought to us will be checked and counted by our team in order to determine whether points should be awarded. Items left here using our Drop Off counter need to be pre-sorted by the Member. If the Member fails or forgets to do so, they will not be counted and the Member will be called by our team to re-collect them.
     
  16. Points allocated by us are final and cannot be contested, and no correspondence or discussion will be entered into. Items which are not part of the scheme will be disregarded and no points can be expected for them. Please refer to clause 11 to see what items can be exchanged for points.

    LIMITATION OF LIABILITY
     
  17. Insofar as is permitted by law, Nestlé, its agents and group companies will not in any circumstances be responsible or liable to compensate Members or accept any liability for any loss, damage, personal injury or death occurring as a result of participating in the Nestlé Collect Scheme, except where it is caused by the negligence of Nestlé, its agents or group companies or that of their employees. A Member’s statutory rights as a consumer are not affected.

    DATA PROTECTION
     
  18. Nestlé will only process your personal information as set out in its https://www.nestle-collect.com/terms-conditions.

    GENERAL
     
  19. If there is any reason to believe that there has been a breach of these terms, Nestlé may, at its sole discretion, reserve the right to exclude you from participating in the scheme.
     
  20. Nestlé reserves the right to hold void, suspend, cancel, or amend the Nestlé Collect Scheme or its terms where it becomes necessary to do so.
     
  21. These terms and conditions shall be governed by Maltese, and the parties submit to the jurisdiction of the Maltese courts and tribunals. 

Privacy Notice

NESTLÉ PRIVACY NOTICE

Effective: May 2018

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with Nestlé services as consumers (“you”). This Notice explains how your Personal Data are collected, used, and disclosed by Nestlé Malta (“Nestlé”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Consumer Engagement Service, points of sale and events. Please note that We might aggregate personal data from different sources (website, offline event).  As part of this, We combine Personal Data that were originally collected by different Nestlé entities or Nestlé partners. Please see Section 9 for further information on how to object to this.

If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 11).

This Notice provides important information in the following areas:

  1. SOURCES OF PERSONAL DATA
  2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
  3. PERSONAL DATA OF CHILDREN
  4. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
  5. USES MADE OF YOUR PERSONAL DATA
  6. DISCLOSURE OF YOUR PERSONAL DATA
  7. RETENTION OF PERSONAL DATA
  8. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
  9. ACCESS TO YOUR PERSONAL DATA
  10. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
  11. CHANGES TO OUR NOTICE
  12. DATA CONTROLLERS & CONTACT
  13. Disclaimer

 

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nestlé websites. Consumer-directed websites operated by or for Nestlé, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nestlé mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nestlé, such as smartphone apps.

E-mail, text and other electronic messages. Interactions with electronic communications between you and Nestlé.

Nestlé CCC. Communications with our Consumer Centre (“CCC”).

Offline registration forms. Printed or digital registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Advertising interactions. Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, we may receive information about that interaction).

Data We create. In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from our websites).

Data from other sources. Third party social networks (e.g. such as Facebook, Google), market research (if feedback not provided on an anonymous basis), third party data aggregators, Nestlé promotional partners, public sources and data received when we acquire other companies.

 

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nestlé (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login informationAny information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interestsAny information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.

Information from computer/mobile deviceAny information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nestlé website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies, for further details please see Section 4.

Market research & consumer feedback. Any information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. Any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nestlé web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nestlé site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nestlé, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial informationAny information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards.

Calls to Nestlé Malta. Communications with Nestlé Malta can be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

Sensitive Personal Data. We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law (e.g. to comply with our diversity reporting).

 

3. PERSONAL DATA OF CHILDREN

We do not knowingly solicit or collect personal data from children below the age of 18. If we discover that we have unintentionally collected personal data from a child below 18, we will remove that child’s personal data from our records promptly. However, Nestlé may collect personal data about children below the age of 18 years of age from the parent or guardian directly, and with that person’s explicit consent.

 

4. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice for our websites:

www.nestle-collect.com/cookie-policy/

To learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

 

5. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the use below will be relevant to every individual.

 

What We use your Personal Data for

Our reasons

Our legitimate interests

Consumer service.We use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certainpersonal contact informationand information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Fulfilling contractual obligations
Legal obligations
Our legitimate interests

Improving and developing new products and services
Being more efficient

Contests, marketing and other promotions.With your consent (where required), Weuse your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 9 and 10 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

With your consent (where required)
Fulfilling contractual obligations
Our legitimate interests

Working out which of our products and services may interest you and telling you about them
Defining types of consumers for new products or services

Third party social networks:We use yourPersonal Datawhen you interact with third party social networking features, such as“Like” functions, to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

With your consent (where required)
Our legitimate interests

Working out which of our products and services may interest you and telling you about them
Defining types of consumers for new products or services

Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specificNestlécontent or promotions that are tailored to your interests.The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 10 below.

Order fulfilment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Fulfilling contractual obligations
With your consent (where required)
Legal obligations
Our legitimate interests

Improving and developing new products and services
Being more efficient
Protect our systems, networks and staff
Compliance with legal obligations

Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, if you haveNestléaccounts, to reconcilethose accounts into one single account. We also use your Personal Data for management and operation of our communications, IT and security systems.

Legal reasons or merger/acquisition.In the event thatNestléor its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

Legal obligations
Our legitimate interests

Compliance with legal obligations
Protect our assets and staff

 

6. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nestlé entities mentioned in the data controllers and contact section (see Section 12), We share your Personal Data with the following types of third party organisations:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 12 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposesExcept in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 5 for details).

 

7. RETENTION OF YOUR PERSONAL DATA

Nestlé takes every reasonable step to ensure that your personal data are only processed for the minimum period necessary for the purposes set out in this Privacy Notice. The criteria for determining the retention period for your Personal Data are:

  1. Nestlé will retain copies of your Personal Data in a form that allows for identification only for as long as:

    1. We maintain an ongoing relationship with you (e.g. where you are included in our mailing list and have not unsubscribed)

    2. Your Personal Data are necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis,

  2. The duration of:

    1. any applicable limitation period (i.e. any period during which a person could bring a legal claim against us), and

    2. an additional 2 months following the end of the applicable limitation period (so we are able to identify any personal data of a person who may bring a claim at the end of the applicable period),

  3. In addition, if any relevant legal claims are brought, we may continue to process your Personal Data for such additional time necessary in connection with that claim.

    During the periods noted in paragraphs b (i) and b (ii) above, we will restrict our processing of your Personal Data to storage or, and maintaining the security of, those data, except to the extent the data need to be reviewed in connection with any claim, or any obligation under applicable law.

    Once the periods in paragraphs (a), (b) and (c) above, each to the extent applicable, have concluded, we will either

    1. permanently delete or destroy the relevant Personal Data or
    2. anonymise the relevant Personal Data

 

8. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA.  

We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data.  Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of consumer care matters will have access to your consumer record).

Measures taken in operating environments We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to takeIt is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

Transfer of your Personal Data. Because of the international nature of our business, we may need to transfer your personal data within the Nestlé group, and to third parties as noted in Section 6 above, in connection with the purposes set out in this Privacy Notice. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Germany and Switzerland.

We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nestlé entities) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

 

9. YOUR RIGHTS

Access to Personal Data. You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-ma nestle.malta@mt.nestle.com or writing to us at  Data Protection Nestle Malta, Pantar Road, Lija LJA 2021, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of our data processing activities.

Subject to applicable law, you may also have the following additional rights regarding the use of your Relevant Personal Data:

  • the right to object, on grounds relating to your particular situation, to the use of your Relevant Personal Data by us, or on our behalf; and

  • the right to object to the Processing of your Relevant Personal Data by us, or on our behalf, for direct marketing purposes.

    Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

    Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

    We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities

10. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 4 above.

Advertising, marketing and promotions. You can consent for your Personal Data to be used by Nestlé to promote its products or services through tick-box(es) located on the registration forms or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third party social networks, you can opt-out at any time by unsubscribing through links available in our communications,  logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CES. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nestlé to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CES.

Targeted Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements are tailored to your interests based on information collected on Nestlé sites or on non-affiliated websites over time.  You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

 

11. CHANGES TO THIS NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

 

12.  DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact us at nestle.malta@mt.nestle.com 

Our contact address is: 
Nestlé Malta Ltd
Pantar Road,
Lija LJA 2021

 

13.  Disclaimer

Our system only recognizes the products that are imported and  directly sold by Nestlé Malta Ltd.

This means that only the products on this system can be redeemed. 

Nevertheless, we will be more than happy to collect all packaging materials you will bring back to us, even though with different barcodes, to continue in our endeavor of recycling and to contribute to  a cleaner environment”.

 

You can also contact our Data Protection contact via email at: nestle.malta@mt.nestle.com  or post: Data Protection Nestle Malta, Pantar Road, Lija LJA 2021

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