Managing my account

How do I reset my password?

If you’ve forgotten your Nestlé Collect password, please follow these steps:

Step 1  – Visit www.nestle-collect.com.

Step 2 – Go to Login and click ‘Click here’ to reset your password.

Step 3 – Enter your email address.

Step 4 – Check your email inbox for an automated message with a password reset link.

Step 5 – Click the link, enter your new password, and click ‘Save’.

How do I check my points?

Your points can be found in your personal Nestlé Collect account.

Login to view your balance. You can also view your current point balance on your last Nestlé Collect receipt, or by vising our Nestlé Consumer Centre.

My points are not showing up on my account. What do I do?

If your points are not showing up on your account, kindly ensure that you are Logged In.

If you are already logged in and the points are still not showing, kindly send an e-mail to Customer Care at customercare@mt.nestle.com where our staff can assist you further.

How do I cancel my account?

We're sorry to see you go and would love for you to remain part of our loyalty programme.

If you still wish to delete your account, please send an email to customercare@mt.nestle.com and include your ID card number and NC account number.

Our Customer Care team will process your request and contact you once your account has been deleted.

Why is my account closed?

Your account may have been closed in accordance with our Nestlé Collect loyalty scheme terms and conditions, due to 18 months of inactivity. 
For more information, please refer to our Terms & Conditions.

If you'd like to join Nestlé Collect again, you would need to create a new account by registering at www.nestle-collect.com.

Should you have any questions or need assistance, please don’t hesitate to reach out.
We look forward to welcoming you back!
 

Having trouble logging in to your account?

Having trouble logging in to your account?

We're sorry you're having trouble accessing your account.

Here are a few things to check that may help you regain access quickly:
• Make sure you're using the correct email address and password.
• Confirm that you have visited within the last 18 months, as inactive accounts may be deactivated.
• Try the "Forgot Password" option if you can't remember your password.

If you're still unable to sign in, our Customer Care team will be happy to assist.

Please email customercare@mt.nestle.com and include:
• Your full name
• Your ID card number
• Your registered email address
• A brief description of the issue you're experiencing

We'll do our best to help you restore access to your account as quickly as possible.

What does it mean to keep my Nestlé Collect account “active”?

Your account will continue to remain active so long as you use your Nestlé Collect Card at least once in any rolling 18-month period. 
Using your Nestlé Collect Card means visiting the Nestlé Consumer Centre with your collectables and / or to redeem your points - only these two transactions qualify in keeping your account active. 

Logging into your account online does not count as activity and is not sufficient to keep the account open. 
If your card is not used within 18 months, your ranking may be downgraded or forfeited or your account closed. For more information, please refer to our Terms & Conditions.